399k's Terms & Conditions

1 General Terms

399k ("Platform", "we", "us") is an online gaming service provider. These Terms form a legally binding agreement with every individual ("user", "you", "player") who uses the platform.

1.1 Scope of Application

These Terms apply to all services provided through the 399k website, mobile version, and any applications. By using the services, you are considered to have agreed to these Terms.

1.2 Age Requirement

The minimum age to register and use services on this platform is 21 years. By accessing the platform, you confirm that you are at least 21 years old and capable of complying with these Terms.

1.3 Language & Communication

The Bengali version of these Terms shall be considered the primary document. All formal communications may be conducted in Bengali or English. For support, you may contact [email protected].

2 Account & Registration

A personal account is required to access the full range of services on 399k.

2.1 Account Creation Requirements

• Each individual may create only one account.
• All information provided during account creation must be accurate, complete, and your own.
• Creating an account using a fake, false, or another person's identity is strictly prohibited.
• If multiple members of the same household register separately, each must complete a separate identity verification.

2.2 Identity Verification (KYC)

For withdrawals above a certain amount or for other requirements, 399k may request identity verification documents such as a national ID card, passport, or any government-issued ID. Some services may be restricted until verification is complete.

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. Do not share this information with any third party. If you suspect unauthorized access, notify us immediately at [email protected].

3 Deposits & Withdrawals

3.1 Accepted Payment Methods

The following payment methods are currently available for transactions on 399k:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major Bangladeshi banks

3.2 Minimum Limits

3.3 Withdrawal Timeframe

Approved withdrawals are generally processed within 10–45 minutes. However, this time may increase if identity verification or a security review is required.

3.4 Transaction Conditions

• Deposited funds must come only from a payment method belonging to the account holder.
• Transactions using a third party's account or card are prohibited.
• Deposited funds cannot be withdrawn directly if the associated bonus conditions have not been met.
• In the event of a failed transaction, the policies of the relevant payment service provider will apply.

4 Bonuses & Promotions

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example:

• A deposit of ৳1,000 gives a bonus of ৳1,200, making the total balance ৳2,200.
• A deposit of ৳26,000 or more gives a maximum bonus of ৳15,000, making the total balance ৳41,000.

4.2 Wagering Requirement

Before withdrawing from a bonus, you must wager 15 times the bonus amount. For example:

4.3 General Bonus Conditions

• Each bonus has a specific validity period; unused bonuses are cancelled after expiry.
• Claiming bonuses from multiple accounts is prohibited.
• If evidence of bonus abuse is found, 399k reserves the right to cancel any bonus and suspend the account.
• VIP membership cashback and rewards are subject to the relevant VIP terms.
• If there is any ambiguity regarding a promotion, 399k's interpretation shall be considered final.

5 Gaming Rules

399k offers various types of games including slots, live casino, sports betting, and fishing games.

5.1 Game Results

All game results are determined by a certified Random Number Generator (RNG) or a live dealer. Regular audits are conducted to ensure fair play.

5.2 Betting Limits

Each game has its own minimum and maximum betting limits, which are displayed in the game lobby. Certain betting limits may apply to some games while a bonus is active.

5.3 Technical Issues

In the event of a technical error or disconnection during a game session, the data stored on the server shall be considered final. 399k is not responsible for any loss caused by a technical failure.

5.4 Sports Betting

Odds and markets displayed in sports betting markets are subject to change. If an event is cancelled or postponed, the related bet will be settled according to the company's rules. Any dispute over a bet result must be reported to the support team within 24 hours.

6 Prohibited Activities

The following activities are strictly prohibited on the 399k platform:

• Fraud, deception, or any attempt to gain an advantage through dishonest means.
• Attempting to hack another user's account or gain unauthorized access to it.
• Money laundering or conducting transactions using illegal funds.
• Using bots, auto-clickers, or any automated software to play games.
• Creating multiple accounts to abuse bonuses or rewards.
• Exploiting any vulnerability or bug in the platform's software for personal gain.
• Abusive or threatening behavior toward other players or staff.
• Using the platform for any legally prohibited activity.

7 Account Suspension & Closure

7.1 Rights of 399k

399k reserves the right to suspend or close any account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Failure to complete identity verification or provision of false information.
• Unusual or suspicious activity detected on the account.
• Where necessary to comply with the directives of a legal or regulatory authority.

7.2 User-Initiated Closure Request

You may request the closure of your own account at any time by contacting [email protected]. You will be given the opportunity to withdraw any remaining valid balance before the account is closed.

8 Limitation of Liability

399k is not responsible for:

• Issues arising from internet disconnection, server outages, or failure of third-party services.
• Any issues caused by your device or software.
• Loss resulting from sharing your account information with others.
• Any direct or indirect loss beyond what you are entitled to.

The platform is provided on an "as is" basis. 399k does not guarantee uninterrupted or error-free service.

9 Privacy & Data Protection

Protecting your personal information is of utmost importance to 399k. We use SSL encryption technology to keep your data secure.

9.1 Data Collection

We collect necessary personal information during registration, transactions, and use of services. This information is used solely for providing services, verifying identity, and ensuring security.

9.2 Data Sharing

Your information is not sold to any third party. However, data may be shared securely with selected partners for legal obligations, fraud prevention, or service operations.

For more details, please read our Privacy Policy page.

10 Responsible Gaming

399k gives the highest priority to responsible gaming. Gaming is a form of entertainment — it should not be viewed as a source of income.

10.1 Self-Control Tools

• Deposit limits: You can set your own daily, weekly, or monthly deposit limits.
• Taking a break: You have the option to temporarily close your account for a set period if needed.
• Self-exclusion: For a long-term break, you may submit a request to [email protected].

10.2 Support

If you are experiencing problems related to gambling addiction, seek professional help. Contact us via our 24/7 live chat or at [email protected].

For more details, please visit our Responsible Gaming page.

11 Dispute Resolution

If you have any dispute or complaint, please first contact us at [email protected] with a detailed description. Our support team is available 24/7 in Bengali and English.

11.1 Complaint Process

• When submitting a complaint, please include your account ID, a description of the incident, and any relevant screenshots.
• Our team will review your complaint and attempt to resolve it as quickly as possible.
• For disputes regarding game results, the server log will be considered the final evidence.

11.2 Final Decision

In all disputes, the decision of 399k authorities will be considered final and binding, though it will always be made through a fair and transparent process.

12 Terms & Conditions Changes

399k reserves the right to partially or fully modify these terms and conditions at any time. Users will be notified of any changes via email or platform notifications.

12.1 Effective Date of Changes

Updated terms and conditions will take effect from the date of publication. Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions.

12.2 Latest Version

The latest version of this page will always apply. If you have any questions, contact us at [email protected]. Support is also available through our 24/7 live chat.