Your Privacy Is Our Priority
This policy clearly describes how your personal information is collected, used, stored, and protected on the 399k platform.
This privacy policy applies to the website https://399k.lat, operated by the 399k online casino platform ("we", "us", or "platform"). This policy has been specifically prepared for users ("you" or "member") in Bangladesh.
By creating an account or using our services on the platform, you consent to the terms of this privacy policy. Please read this policy carefully.
What Information We Collect
We collect the following types of information to provide accurate and secure services on the 399k platform:
1.1 Personally Identifiable Information
Information collected from you during account registration and management includes:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID or passport details (for KYC verification)
1.2 Financial Information
To process deposits and withdrawals, we handle the following financial information:
- bKash, Nagad, Rocket, or Upay mobile banking account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
1.3 Technical Information
When you visit our site, some technical information is collected automatically:
- IP address
- Browser type and version
- Device type and operating system
- Time and date of site access
- Pages visited and session duration
- Referral source (which page you came from)
1.4 Gaming Activity Information
The following gaming-related information is recorded on our platform:
- Play history and duration
- Bet amounts and results
- Bonus usage records
- VIP level progress
How We Collect Information
399k collects your information through the following methods:
2.1 Direct Collection
You provide information directly to us when you: complete account creation and registration, submit documents during the KYC verification process, request a deposit or withdrawal, contact customer support, or take part in our promotional activities.
2.2 Automated Collection
While you browse the website and play games, some information is collected automatically through cookies, log files, and web beacon technologies.
2.3 Through Third Parties
Transaction confirmation information may be collected from payment gateway service providers, and information may be collected from identity verification service providers where required.
Purpose of Using Information
We use the collected information for the following legitimate purposes:
3.1 Account Management and Service Delivery
- Account creation, verification, and maintenance
- Transaction processing — deposits and withdrawals
- Managing bonuses and promotional offers
- Providing VIP program benefits
- Customer support and issue resolution
3.2 Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Verifying your age (confirming 21+)
- Ensuring account security
- Implementing responsible gaming policies
3.3 Service Improvement
- Improving the website and mobile experience
- Understanding user preferences and providing a personalized experience
- Analysis to develop new services and features
3.4 Communication
- Sending important account-related notifications
- Transaction confirmation messages
- Sending promotional information with your consent
- Responding to customer support queries
Information Protection and Storage
399k has adopted industry-standard security measures to protect your information.
4.1 Technical Security Measures
- SSL Encryption: All data transmission between your browser and our servers is protected by 256-bit SSL/TLS encryption.
- Data Encryption: Sensitive information at rest is stored in encrypted format.
- Firewall and Access Control: Advanced firewall systems are used to prevent unauthorized access.
- Regular Security Audits: Our systems undergo regular security testing.
- Two-Factor Authentication: Two-factor authentication is available for additional account protection.
4.2 Data Retention Period
We retain your information for as long as it is necessary to provide our services or to meet legal obligations. Even after an account is closed, certain information may be retained for a defined period for legal and regulatory reasons.
4.3 Response to Data Breaches
If a security breach occurs and it affects your personal information, we will notify you through the appropriate channels as quickly as possible and take the necessary steps.
Information Disclosure and Sharing
We never sell your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Partners
We work with trusted third-party service providers to operate our platform, which includes:
- Payment processing organizations (bKash, Nagad, Rocket, Upay, and banking partners)
- Identity verification service providers
- Data storage and hosting service providers
- Cybersecurity firms
These partners are given access only to the information necessary to carry out their specific services and are required to comply with our privacy standards.
5.2 Legal Obligations
Information may be disclosed to meet legal requirements in the following cases:
- In response to a court order or a lawful request from a government authority
- To comply with anti-money laundering (AML) regulations
- To assist in fraud investigations
5.3 Business Transfers
In the event of a future business merger or acquisition, your information may be transferred, but the new authority will also be required to follow these same privacy standards, and you will be notified in advance.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the 399k website to improve your experience.
6.1 Types of Cookies
Essential Cookies: Essential for the core functionality of the website — maintaining login sessions, security tokens, etc. Without these, the site will not work properly.
Functionality Cookies: Used to remember your preferences and settings, such as language selection or gaming preferences.
Analytics Cookies: Used to understand which pages are visited most and how users navigate the site. This helps us improve our service.
6.2 Cookie Controls
Your browser settings have options to block or delete cookies. However, if essential cookies are turned off, some important features of the site will not work.
Your Rights
You have the following rights regarding your personal information:
7.1 Right to Know
You have the right to know what information we hold about you. You may request a copy of your information at any time.
7.2 Right to Correction
If any of your information is incorrect or incomplete, you may request that it be corrected. Much of your information can be updated directly from your account settings.
7.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, if there are legal obligations, some information may need to be retained.
7.4 Right to Restrict Processing
In certain cases you may request that the processing of your information be restricted.
7.5 Right to Withdraw Consent
You may withdraw the consent you gave for promotional communications at any time. This will not affect the validity of information processed on the basis of your prior consent.
Protection of Minors
399k is a responsible online gaming platform. Our services are intended exclusively for individuals aged 21 and above.
We do not knowingly collect personal information from anyone under the age of 21. Age verification is a mandatory step in the registration process.
If we become aware that we have unintentionally collected information from a minor, we will immediately close the relevant account and delete the collected information.
If you believe a minor has registered on our platform, please contact us immediately at [email protected].
Policy Changes
We may update this privacy policy from time to time. If any significant changes are made, we will:
- Publish the updated version on this page of the website
- Change the "Last Updated" date at the top of the page
- Send a notification to the registered email address for important changes
If you continue to use our platform after the changes, you will be considered to have agreed to the updated policy. It is therefore recommended that you review this policy from time to time.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us.
Our customer support team is available 7 days a week, 24 hours a day in both Bengali and English.