Welcome to 399k's FAQ Page

Some common signs of problem gambling include spending more than your budget, repeatedly playing to recover losses, cutting back on family time or work to spend more time gaming, and being unable to stop playing. If you notice these signs, seek help right away. 399k's responsible gaming tools help you stay in control.

If you feel you are having trouble controlling your gambling, contact our support team directly — available anytime via live chat or email ([email protected]). You can also open up to a family member or trusted friend. Asking for help is not a weakness; it takes courage.

Yes, 399k lets players set a daily, weekly, or monthly deposit limit. Once a limit is active, no additional deposits can be made within that period. It is an effective way to manage spending. Contact the support team to set or change a limit.

A cooling-off is a temporary break — gaming activity on your account can be restricted for a set period. Self-exclusion keeps your account fully closed for an extended period. Both options can be activated through 399k support. These breaks are not lifted before the set time, so think carefully before deciding.

To open an account at 399k, go to the site and fill in the registration form — just provide your name, mobile number, and a password of your choice. You must be at least 21 years old. Once registration is complete, you can make a deposit and start playing right away.

First, check that you are entering the correct username and password. If the problem persists, use the "Forgot Password" option. If that still does not resolve it, contact us via live chat or email [email protected]. Our support team is active 24/7 and can assist in both Bengali and English.

No. Under 399k's rules, each player may hold only one account. If multiple accounts are found, they may be closed and bonuses may be cancelled. If you cannot access your existing account, contact support instead of opening a new one.

To update important details such as your mobile number or name, you will need to contact the support team. Some documents may be requested to confirm your identity. For security reasons, this process is handled through verification rather than direct self-editing.

Click the "Forgot Password" option on the login page. Enter the mobile number or email used during registration and a verification code will be sent. Enter the code to set a new password. If you have trouble with this process, get direct help via live chat.

No, the welcome bonus applies only once per account — on the first deposit. Attempting to claim the bonus repeatedly by opening multiple accounts may result in account cancellation. Make the most of your first opportunity as a new player.

Most slots and casino games count toward completing the wagering requirement. However, some games may contribute at a different rate — such as table games or live casino games. Check the terms and conditions page for the exact list, or ask support.

After opening your account, make a minimum deposit of ৳200 for the first time. 399k will automatically add a 120% bonus — up to a maximum of ৳15,000. For example, if you deposit ৳1,000 you will receive a ৳1,200 bonus and your total balance will be ৳2,200. There is no need to claim the bonus separately.

The wagering requirement is 15x — calculated on the bonus amount only, not on the combined deposit and bonus. For example, if you receive a ৳1,200 bonus, you need to place ৳1,200 × 15 = ৳18,000 in bets before winnings from the bonus can be withdrawn.

Identity verification (KYC) is an internationally recognised security process. It confirms that the account is being used by its actual owner and that the account holder is of legal age (21+). This process is essential for preventing fraud and money laundering, and it also protects your funds.

Generally, a clear photo of your National ID (NID), passport, or driving licence is accepted. A utility bill or bank statement may also be requested to verify your address. Documents in English or Bengali and issued within the last three months are preferred.

If verification is rejected, the support team will reach out with the reason. This usually happens when a photo is unclear, a document has expired, or the information does not match the account details. Resubmitting clear and up-to-date documents should complete the verification. Use live chat for direct assistance if needed.

Yes, 399k uses SSL encryption and modern security technology to keep all data protected. Your personal documents are not shared with any third party — they are stored solely for verification purposes. You can find more details in our privacy policy.

Verification may be requested before your first withdrawal or after a certain volume of transactions. In some cases it may also be requested at registration. Completing the process early means no delays on withdrawals, so keep your documents ready in advance.

399k currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfer, major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used. All methods are secure and fast.

399k generally does not deduct any service charge on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction fee — this depends on each provider's own policy. It is a good idea to check your provider's charges before making a deposit.

Log in to your account, go to the deposit menu, and select Nagad. Send the amount from your Nagad app to the number shown — do not forget to include the reference number. Once the payment is confirmed, the balance will be added to your account within a few minutes. The minimum deposit is ৳200.

Yes, bKash is one of the most popular deposit methods at 399k. On the deposit page, select bKash, send money to the indicated number, and submit the transaction ID. The balance is usually updated within a few minutes. If there is an issue, let us know via live chat.

The minimum deposit is ৳200 across all methods. This applies to bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳1,000. Once a withdrawal request is made, it is generally processed within 10–45 minutes.