399k's Promise of Safe &
Responsible Gaming
Enjoy entertainment within your limits — 399k is committed to your protection. From deposit limits to self-exclusion, all the tools are in your hands.
What Is Responsible Gaming and Why Does It Matter?
Online gaming should be an entertaining experience — not a source of stress or financial problems. 399k believes every player has the right to set their own limits and needs the right tools to stick to them.
The core of responsible gaming is this — keep gaming as a leisure activity, not the center of your life. Viewing gambling as a way to earn money can be dangerous. Play for fun, stay within your budget, and know when to stop.
Warning Signs
If you repeatedly play to recover money you've lost, hide your gaming from family or friends, or go beyond your set budget — these may be signs of a problem.
Signs of Healthy Gaming
Playing with a set time and budget for entertainment, accepting losses, and maintaining a balance with family and work — that's healthy gaming.
399k's Protection Tools
We're here to help you stay in control of your gaming experience — you can use the tools below at any time.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. Increasing a limit comes with a waiting period — which protects you from impulsive decisions.
Time-Out Feature
If you want to take a short break, set a time-out from 24 hours up to 30 days. During this period your account will be temporarily closed and no deposits or bets can be made. Your account is automatically reactivated after the break.
Self-Exclusion
Choose self-exclusion for a long-term break. This feature lets you close your account for a minimum of 6 months up to permanently. Reversing a self-exclusion requires contacting the support team.
Activity History
You can view your gaming history, win/loss statistics, and a complete record of deposits and withdrawals at any time. Stay aware of your own habits — information is the first step to protection.
24/7 Support
399k's live chat and email support are available around the clock. Contact us at any time to discuss gaming concerns or to request account closure — in both Bangla and English.
Reality Reminder
Set automatic break reminders when playing for a long continuous session. A short break at regular intervals will keep you refreshed and help prevent excessive gaming.
Age 21+ Verification & Minor Protection
399k is for players aged 21 and above only. Age verification is mandatory during account registration. We are committed to keeping minors completely away from online gaming.
Use parental control software on your device to prevent minors from accessing 399k. Never share your login details with underage members of your household.
- Age verification mandatory at registration
- Suspicious accounts subject to investigation and cancellation
- Advised not to share passwords
- Parental controls supported
- Immediate action on complaints involving minors
Contact Support
If you feel gaming is having a negative impact on your life, don't hesitate to talk to us. Our team will assist you with complete confidentiality.
How to Self-Exclude?
Taking a short or long-term break from gaming is completely normal and a courageous step. The self-exclusion process at 399k is simple and takes effect immediately.
Log in to 399k
Access your account and go to the Account Settings section. There, look for the "Responsible Gaming" option.
Select a Protection Option
Deposit limit, time-out, or self-exclusion — choose the option that suits your needs. Detailed information about each option is provided there.
Set the Duration
For self-exclusion, choose a period from a minimum of 6 months up to permanent. For a time-out, any duration from 24 hours to 30 days can be selected.
Confirm
Once the request is confirmed, your account takes effect immediately. A confirmation message is sent. To reverse a self-exclusion, you will need to contact the support team directly.
Get Help if You Need It
If you have trouble with account settings or want to request self-exclusion directly, email [email protected] or contact us via live chat — our team is ready to assist 24/7.
Practical Tips for Healthy Gaming
To play responsibly, it's important to build some simple habits. Following the tips below will keep gaming a source of enjoyment at all times.
- Set a fixed budget before playing and stick to it
- Set a time limit — you can set an alarm
- Never place extra bets to try to recover money you've lost
- Avoid playing when drinking or under emotional stress
- See gaming as entertainment, not a source of income
- Take regular breaks — both your body and mind need rest
- Spend time with family and friends, keep gaming in balance
- If you feel a problem, seek help with confidence
Remember
Gaming is purely for entertainment — never include essential living expenses (rent, food, money for your family) in your gaming budget. If you feel the situation is getting out of control, contact 399k support right now.
Start Safe Gaming
at 399k Today
Use responsible gaming tools to enjoy a fun experience. Whenever you need help, we're always here.